Billing, Free Trial & Refund Policy

Premium is offered as a monthly plan at $9.99 USD per month or an annual plan at $99.00 USD per year, plus any sales tax, VAT, GST/HST or QST applicable in your location. Prices are shown before you confirm, and your card statement reflects the total charged.

• New subscriptions begin with a 7-day free trial. A valid payment method is required up front.
• Unless you cancel before the trial ends, the subscription automatically converts to a paid plan and your payment method is charged the plan price on the day after the trial ends.
• Subscriptions then renew automatically at the end of each billing period (monthly or annual) at the then-current price, until you cancel.
• We email a receipt for every charge. Annual plans and any price change are notified in advance by email.

You can cancel at any time, with no phone call or email required, from Account Settings in your dashboard or through the Stripe customer portal linked there. Cancelling during the free trial means you are never charged. Cancelling on a paid plan stops future renewals; premium access continues until the end of the period you already paid for.

Subscription fees are generally non-refundable, and we do not provide prorated refunds or credits for partial periods or unused features. Because the trial lets you evaluate every premium feature at no cost before any charge, we ask you to cancel during the trial if the Service is not right for you.

Exceptions we honour. We will refund a charge where it was duplicated, where it was taken after a valid cancellation, where a technical fault on our side prevented you from using premium features for a material part of the period, or where a refund is required by the consumer-protection law that applies to you (including statutory cancellation and cooling-off rights in Quebec, the rest of Canada, the EU, and the UK). Nothing in this policy limits those rights.

To request a refund, email info@netbettracker.com from your account email with the charge date and amount. We respond within 5 business days; approved refunds are returned to the original payment method and typically appear within 5–10 business days.

If a renewal payment is declined, our payment processor retries the charge over a limited period and we email you so you can update your card. Premium features may be paused while the account is past due, and the subscription may be cancelled if payment is not completed. Your ledger data is retained and becomes available again once payment succeeds.

Payments are processed by Stripe. We never receive or store your full card number. Chargebacks and disputes are handled under Stripe and your card network's rules; we ask that you contact us first so we can resolve the issue directly.